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FAQ
How can I contact you, what are your hours of operation, and where are you located?
You can reach us at 855-855-CHEER(2433) Monday through Friday 9AM-5PM Eastern Standard Time.
Email us at: info@adrenalinecheermusic.com
Our Mailing Address is:
Adrenaline Cheer Music LLC
158 Oak Haven Drive
Canton, GA 30115
Who do you make mixes for?
We are happy to make music mixes for all ages and skill levels of competitive and recreational cheerleading and dance squads. We can also make custom mixes for many different purposes to fit your needs. Please call for more information.
Do you serve customers outside the United States?
Yes. We have worked with cheerleading teams from England, Germany, Australia, Canada, and Brazil.
How do I take advantage of the free revisions policy?
Customers may request revisions to their existing mix within 14 days of receipt of their emailed MP3 at no charge. Revisions may include changes to such elements as voiceovers; song and/or sound effect placement, removal or substitution; and tempo. Any changes that are more substantial, or are requested after the initial 14 day period may incur further charges.
How do BPMs affect the length of my mix?
The number of total 8-count segments, total mix length, and tempo are all interrelated. Younger squads usually choose a tempo of 130-140BPMs, where elite and college squads may choose a tempo as fast as 140-150+ BPMs. Don’t worry if you are not 100% sure. We can usually speed up or slow down your mix as needed. Use this chart to determine how many total counts constitute mixes of different speeds and lengths.
When is payment due and do you offer refunds?
Payment is due when you place your order. We will provide a refund if an error is made on our part that affects your mix.
Because of the specialized nature of the service we provide and the fact that products are ‘made-to-order’, payment must be made in full at the time of ordering. The exception to this would be an order placed using a school purchase order. We seek to develop strong relationships with schools and coaches while delivering an unsurpassed level of customer service. Regardless of your method of payment, if you are not pleased with your finished product, we will work closely with you to correct it.
How do I use an 8-count sheet?
The 8-count sheet allows you to put your routine on paper. You choose the placement of songs, introduction details, on what counts you would like specific sound effects, the name of the stunt being performed, counts of silence (if there is a music-free ‘cheer section’ to your routine) and where voiceovers will be placed. Please call us if you have questions or special requests that you are unable to communicate using the 8-count sheet.
If you are using an 8 Count Sheet
You may upload your own completed copy or you may use the one we have provided for you on the order page. Completed 8-count sheets can be scanned and emailed, or mailed to our office.
If you are not using an 8 Count Sheet
If you prefer to choreograph your routine to the mix we provide, you still get a lot of input into how the finished product will sound. Please understand that this method will not be as exact as when using the 8-count sheet. You may pick up to 15 songs that you would like in your mix. You may also request voiceovers. You will have to let us know how fast you would like the mix to be in Beats Per Minute or BPMs. (Please see our section on BPMs above.) We will take all the information and requests you give us and combine the elements to produce a fantastic custom mix. You still get two revisions. The only difference is that we retain more creative freedom in creating the mix, like song order and where sound effects will go. We will try to accommodate your vision even if you choose not to use the 8-count sheet. You will still get an awesome, energetic custom mix that will get your squad noticed.
Comments:
I have made a 8count sheet in excel..
hope you can help us...
Best regards
Hanne Cecilie Skogen
ECT Eagles
Norway